General conditions applicable to the “Group Travel” service

1.    Scope of the “Group Travel” service

1.1. RGTR bus trips

Art. 1: The “Group Travel” service is set up by the Public Transport Administration (ATP) in order to facilitate the organization of bus travel for groups of travellers of 10 people or more. This service, which applies in particular to journeys operated on the RGTR network, is free of charge.

Art. 2: The service consists of establishing the most suitable route according to the data provided by the group travel organizer through his request and of informing the various responsible RGTR operators involved in the route.

Art. 3: The application does not represent a reservation and does not give any right to reserved seats in the RGTR network.

1.2. Travel by bus of the City of Luxembourg or the TICE

Art. 4: If you only use the AVL (Ville de Luxembourg) or TICE bus lines, you must directly contact the respective departments (link is to be included):

VDL : Ville de Luxembourg – Service Autobus : +352 4796 2975
VDL (specifically for a school group) : autobus@vdl.lu
TICE : Syndicat T.I.C.E : +352 57 42 32 1

1.3. Travel by train

Art. 5: If you wish to travel in a group by train, you can fill in your request directly on the CFL portal.

CFL: Portal CFL +352 4990 3838
PMR CFL: pmr@cfl.lu +352 2489 2489

2.    Rules applying to group travel by RGTR bus

2.1. Group of 10 people

Art. 6: The group must consist of at least 10 people at the time of the request.

Art. 7: Children who have not yet reached the age of 4 must be accompanied by a person who is at least 12 years old, otherwise they will not be admitted to the means of public transport.

2.2. Application for travel by RGTR bus

Art. 8: The person responsible for organizing the group travel must send a request to the Public Transport Administration (ATP) at the earliest 20 working days and at the latest 5 working days before the planned departure date. It is recommended to avoid peak hours for group travel.

Art. 9: It is not possible to reserve seats or to privatize a public transport bus.

Art. 10:

Art. 10: The request can be made via the online application form https://www.mobiliteit.lu/en/timetables-and-lines/group-travel/

If you have any questions, please contact the ATP Mobility Call Center:

+352 2465 2465
Monday to Friday from 07.00 a.m. to 7.00 p.m.
Weekends and holidays from 9.00 a.m. to 4.30 p.m.

Art. 11: Failure to provide the required personal data makes it impossible to provide information to the operators.

2.3. Route proposal

Art. 12: The ATP informs the responsible RGTR operators and checks that the group’s journey can be carried out according to the information given at the time of the request.

Art. 13: The ATP sends a route proposal to the person responsible for the trip. This proposal contains the date, the time, the departure point and the arrival point.

Art. 14: The proposed schedules are suggestions and do not take into account possible disruptions.

Art. 15: The service is limited to the national public transport network, including cross-border areas (RegioZone).

2.4. Procedure in case of cancellation or modification of the group travel request

Art. 16: In case of modification or cancellation of the trip, the applicant is supposed to send the following data to service@verkeiersverbond.lu at least 3 working days before the planned date of travel:

  1. name, first name, email address, phone number of the person making the request;
  2. the date and time(s) of departure and arrival;
  3. the route of travel (origin and destination) and
  4. the desired change/cancellation.

2.5. Rights and obligations of passengers on public transport

Art. 17: The group must respect the timetable and must therefore take all necessary measures to be on time. In case of delay, it will not be possible to postpone the departure of the bus. Therefore, no compensation can be claimed by the passengers.

Art. 18: In the case of a trip to or from a RegioZone cross-border area (Ministerial Regulation of February 6, 2020, establishing the conditions of transport and the public transport fares), the group must obtain a valid ticket before departure. Travellers going abroad must have the valid identity documents and authorizations required by the authorities of the different countries where the trip is taking place.

Art. 19: The group is expected to check the fare conditions in case of travel by train (first class). 

Art. 20: In general, passengers travelling by public transport must comply with “Chapter III Obligations of passengers” of the Grand Ducal Regulation of September 3, 1980, which regulates the police and security of regular road passenger transport services, as amended.

3.    Data protection

3.1 Collection and processing of personal data

Art. 21: By making a group travel request to ATP, the traveller agrees to provide a certain amount of personal data, which are processed in accordance with the provisions of the General Data Protection Regulation (GDPR) of 26 April 2016.

Art. 22: The Public Transport Administration (ATP) is responsible for the processing of all personal data collected for the application made. ATP can be joined in the following ways:

  1. by mail: B.P. 640 / L-2016 Luxembourg
  2. by phone: +352 2465 2465
  3. by an online form: https://www.mobiliteit.lu/en/contact-en/

Art. 23: This processing is done on the basis of Article 6 point b) of the RGPD, namely “the processing is necessary for the performance of a contract to which the data subject is party.” 

Art. 24: This processing provides for the mandatory collection of data that are necessary for the processing of the request and the execution of the requested service. This means that the traveller is obliged to provide the information in order to benefit from the “Group Travel” service.

Art. 25: The personal data collected are:

name, first name, email address, phone number of the person making the request.

Art. 26: The personal data are collected to:

  1. execute the requested service and carry out the administrative management (sending information about the requested trip, identification of the traveller, making contact, follow-up of the request);
  2. transfer the necessary data to the public transport operators involved in the requested trip (verification of the feasibility and practical organization of the trip)
  3. to improve the service (analysis of the activity, realization of statistical studies and satisfaction surveys).

Art. 27: ATP may be required to transmit personal data to third parties when required by law. Its responsibility cannot be sought in this respect.

Art. 28: The data collected is intended for the ATP departments concerned as well as, if necessary, for external companies that may be contractually linked to ATP for the provision of transport, analysis of activities and the carrying out of statistical and satisfaction studies.

3.2. Duration of storage of collected data

Art. 29: Personal data are kept for a maximum of three (3) years from the date of their collection.

Art. 30: After this period, the personal data will be anonymized. 

3.3. Rights of persons concerned by the collection of personal data

Art. 31: In accordance with the applicable legislation on the protection of personal data and in particular with Regulation 2016/679 “General Data Protection Regulation”, the traveller may exercise his or her right of access and obtain a copy of the data, rectification and deletion of personal data concerning him or her.

Art. 32: He also has the right to object to the processing of his data for legitimate reasons as well as the right to erase them (right to be forgotten). He can also request a limitation of the processing of his personal data.

Art. 33: To exercise all his rights or for any questions and complaints, the passenger can contact the person in charge of data protection (DPO) for the Public Transport Administration:

By mail:
Public Transport Administration
to the attention of the DPO
B.P. 640
L-2016 Luxembourg

By e-mail: dpo@atp.etat.lu

Art. 34: A claim, complaint or request relating to the rights of the beneficiaries may be submitted, if necessary, to the National Commission for Data Protection (CNPD, 15, Boulevard du Jazz, L-4370 Belvaux). These rights are described in more detail on the CNPD website: https://cnpd.public.lu/fr/particuliers/vos-droits.html.