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Equipment in public transportation

From a pregnant woman to a broken leg to people with a physical, mental, psychological, cognitive or sensory disability, or with a permanent illness – reduced mobility is when people have difficulty moving around in public spaces.

Reduced mobility can manifest itself in many different ways and can be temporary or permanent. Since mobility is a basic need and must therefore be made possible for everyone, the necessary steps must be taken to ensure accessibility of public transport for people with reduced mobility. This can be done through an appropriate infrastructure of train and bus stations, the equipment of vehicles but also through accessible information. For example, information screens and acoustic passenger information in buses, trams and trains facilitate information. Persons with disabilities can use our website, as it complies partially with the relevant legislation in Luxembourg.

  • Ministry of Mobility and Public Works, Public Transport Administration

    As part of the mLive project, a series of tools makes sure that public transport travel information is accessible to everyone. For instance, screens in RGTR and TICE buses show upcoming stops on the route. Each stop is also signalled by an audio announcement beforehand. Bus timetable displays have been created together with a multi-disciplinary team (Experts Multidisciplinaire en Accessibilité  – MEGA) and thus meet the required accessibility criteria.

    Moreover, with its brochure titled “Recommendations for bus stop adaptations” (in French), the Administration does its best to assist Luxembourg’s municipalities with offering independent access to the bus network to people with reduced mobility. The brochure lists technical accessibility features. These include a tactile guiding system for visually impaired and blind persons, as well as bus access for persons with a physical disability.

  • Société Nationale des Chemins de Fer Luxembourgeois (CFL)

    The CFL assists people with reduced mobility at both the national and international level. People in need of assistance have to notify the CFL at least one hour before travelling. To register their intention to travel on the train, the persons concerned have to contact the CFL staff via the telephone number +352 4990 3737 or via the following e-mail address: pmr@cfl.lu. For international journeys and due to agreements between CFL and foreign rail networks, advance notice of 48 hours is required for requests for assistance at foreign stations.

    On the CFL website, you will find a section with frequently asked questions about accessible mobility. In addition, as part of the “EureWelcome” project of the Directorate General of Tourism, a large number of railway stations have been assessed for accessibility by the Ministry of Economy in cooperation with the national service Info-handicap. More details can be found on the EureWelcome website or via the EureWelcome app in the Apple App Store or the Google Play Store.

  • TICE

    The “Syndicat des Tramways Intercommunaux du Canton d’Esch-sur-Alzette” (TICE) has equipped itself with low-floor buses fitted with an access ramp. The TICE buses can also be lowered on the passenger side to facilitate entry and exit when the bus stop is equipped with a raised pavement. The interior of the vehicle has a multifunctional platform specially designed for people with reduced mobility.

  • Ville de Luxembourg

    All equipped with lowered floors, stop request buttons accessible to everyone and some notices in braille, the Autobus de la Ville de Luxembourg (AVL) fleet is fitted with a number of systems to facilitate safe access for all. Furthermore, the City of Luxembourg has published a brochure entitled “Mobilité pour tous” on its website, where you can find information about the infrastructure and measures taken for people with reduced mobility.

  • Luxtram

    With no step to take between the platform and the carriage, trams are highly accessible to all users, including to persons with reduced mobility, people carrying luggage and people with buggies or bikes. With a width of 2.65 metres, the air-conditioned interior makes moving around very easy.

Strategies and regulations

The Ministry of Mobility and Public Works has developed an action plan for people with reduced mobility as part of the action plan for the implementation of the UN Convention on the Rights of Persons with Disabilities 2012-2017. You can find the measures in the 6th chapter of the action plan called “Transport and mobility”. This chapter of the action plan provides specific measures for short-, medium- and long-term implementation across rail, road and airport networks. This Chapter of the action plan is currently under revision by the public transport administration.

Articles 9 and 20 of the United Nations Convention on the Rights of Persons with Disabilities refer to personal mobility.

In the “Guide du Handicap” of Info-handicap, there is a thematic brochure on “Transport and Mobility“. This Brochure contains a lot of information about public transport in Luxembourg, references to the legislation in force (European and national) and about contact points in Luxembourg.