Accessibility Statement

The body making the statement “Public Transport Administration” is committed to making its mobile applications accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are partially compliant with the European Standard EN 301 549 and the Framework for Assessing the Accessibility of Mobile Applications (RAAM) version 1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):


  • There are images that carry information but have no textual alternative, such as the pictogram that indicates the number of passengers (RAAM v1 criterion 1.2).
  • There are several elements whose information is only given by color, such as the distinction between the departure address (red color) and the arrival address (black color) on the reservation screen and the choice of regular transports whose selected days are only indicated by color (in red) (RAAM v1 criterion 2.1).
  • Some interface components are not sufficiently contrasted, such as the input fields in the “Pick up and Drop off notes” area. (RAAM v1 Criterion 2.3).
  • Many interactive components do not indicate their role to the screen reader in a consistent manner (RAAM criterion 5.1).
  • Some interactive components are not reachable with a keyboard (RAAM v1 criterion 5.2), such as the buttons for returning to the previous page, the autocomplete item list (e.g., address proposals), and the “My Destination” address component.
  • Some interactive components initiate a context switch without it being explicit, such as when entering the “My Destination” address triggering a redirection to the next step in the booking process (RAAM v1 criterion 5.3).
  • There are some elements that are not pronounced in an understandable way since they are not in the main language of the application, such as the buttons to close the modal windows that are in English in the French version of the application (RAAM v1 criterion 6.1).
  • Many form field labels are not identical to their accessible name (RAAM v1 criterion 9.2).
  • Some mandatory fields are not properly identified and the auto completion of these mandatory fields (e.g. e-mail address which is a personal data) is not possible (RAAM v1 criteria 9.7 and 9.12).
  • Several interactive components are not reachable with a screen reader, such as the selection of departure and arrival dates and times and in the booking process there is a component that is not visually present being reachable with assistive technologies (RAAM v1 criteria 10.2). This only applies to the iOS version of the application.

Disproportionate burden

The content of the application cannot be displayed regardless of the screen orientation (portrait or landscape) as the application can only be used in portrait mode and therefore the application does not meet criterion 11.9 of RAAM v1.

Preparation of this accessibility statement

This statement was prepared on 5 May 2022. The declarations contained in this statement are accurate and based on an actual evaluation of these mobile applications compliance with the requirements defined in RAAM 1 , such as an assessment carried out by a third-party: Access42. The statement was last reviewed on 5 October 2022.

Feedback and contact information

If you notice a lack of accessibility, send us an email to describe your problem and specify the page on which it occured. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

  • in written form through a document or via email;
  • orally in an interview or over the phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.