Accessibility Statement

The organisation “Public Transport Administration” is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the RGAA version 4, due to the reasons listed below.

Non accessible content

The content listed below is non-accessible for the following reason(s)

Non-compliance with RGAA 4

  • PDF documents containing all the data on the use of public transportation (timetables, stops, etc.). We will endeavour to offer an accessible alternative as soon as possible and to create contrasts in accordance with the RGAA.
  • Some images that contain complex information, such as images describing the position of platforms (especially location maps), do not have a detailed, relevant, structured description adjacent to the image.
  • There are text images that make it difficult to adapt the readability (e.g. enlarging the characters, changing the colours, the font …). We will endeavour to reproduce the text images in HTML and CSS.
  • On some sites, the reading is difficult as the line spacing or the spacing between paragraphs, letters and words is increased.
  • Some frames do not have a title attribute.
  • Several colours have an insufficient contrast ratio. However, we will endeavour to make the contrast ratios compliant with WCAG 2.1 as soon as possible.
  • Every single information that is given by colour (e.g. in the selection of transport modes retained in the route search) doesn’t have an alternative to colour (e.g. a symbol, a texture, numbers).
  • There are some links for which the context of the destination of the link is not properly represented.
  • There are links containing only graphical objects (images, icons, etc.) in which the textual alternatives of the images are missing; these are empty links that have to be replaced by headings.
  • Some components that handle JavaScript events, such as components that display/hide content, use links instead of buttons.
  • On some pages, empty paragraphs are used to create spacing instead of using a style sheet.
  • On some sites, the functionality of displaying or hiding content areas is not available for assistive technologies.
  • For the transport choice system under the departure tab in the planner, the labels are far away from their checkboxes, which can be a problem for screen magnifier users.

Disproportionate burden

  • The PDF documents containing all the data on the use of transport lines (timetables, stops, etc.) available on the site are not compliant with the European standard EN 301 549. However, we will endeavour to make the documents published after 23 September 2018 compliant. If necessary, you can contact us so that we could provide you with the information you need. In addition, you have always the possibility to display the departures (in real time) by stop in the planner.
  • Some of the videos published on the site are not subtitled, due to resource constraints. However, for videos that explain features of the application or the mKaart, a textual alternative in three languages can be found in the video description on the youtube page.

Content is outside of the scope of the law of 28 May 2019

  • Bureaucratic documents that are not under the responsibility of the site, such as legal texts published on the “Passenger rights” page.
  • The following contents are derogated by applying the exemptions defined in the regulatory framework:
    • Videos (no text transcript, synchronised subtitles and audio description) on the “mKaart” page.
    • Office documents published before 23 September 2020 on the “Passenger Rights” page.

Preparation of this accessibility statement

This statement was prepared on 25 March 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as an assessment conducted by a third-party: Access42. The statement was last reviewed on 13/11/2020.

Feedback and contact information

If you notice a lack of accessibility, please send us an email to please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

  • in written form through a document or via email;
  • Orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.

Accessibility statements for the mobile applications of the Public Transport Administration

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This templat is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license