Available on demand, Adapto is an individual transport service for people with a permanent disability which makes independent travel impossible, be it by private or public transport.
As an option for occasional trips, Adapto runs special vehicles able to carry people in a wheelchair.
If you wish to use the Adapto service, please send an official request along with a medical certificate to the Ministry for Mobility and Public Works beforehand. If approved, you will receive a card valid for the period stated.
The following people may use Adapto services:
- people with reduced mobility who need to use a wheelchair, rollator or walking frame
- blind people and people with extremely impaired vision
- people presenting with respiratory insufficiency and requiring oxygen at home or at all times
- people presenting with a dementia disease or mental or intellectual incapacity meaning that they cannot use public transport without the assistance of a third party
- lower-limb amputees
Times: from 7 a.m. to 10 p.m. Sunday (and national holidays) to Thursday/7 a.m. to midnight Friday and Saturday.
To order Adapto transport, contact the carrier of your choice, preferably within your departure area (see leaflet) or call the Mobilitéitszentral on 2465 2465. Transport should be ordered with sufficient notice (at least one working day).
The cost of a one-way journey is €5 per person (same fare for any accompanying person). If the return journey is made on the same day, the total cost is €8 per person. You pay the driver for the ticket at the start of the journey.
The accompanying person must also buy a ticket. You may not be accompanied by more than one person. The accompanying person must make the same journey as you for the entire duration.
Young children (up to the age of 6) accompanying an adult customer travel for free.
Call-a-Bus, the on-demand bus service in the City of Luxembourg, is also accessible to people in a wheelchair. It can take you to the destination of your choice, regardless of stops, timetables and bus routes, and also serves destinations outside the City of Luxembourg.
To use Call-a-Bus, call 4796-4797 at least 45 minutes before the desired departure time. State the time and place of departure and your destination, both of which must be within the City of Luxembourg (apart from exceptions). Bookings are accepted from three weeks before the desired date.
“Call-a-Bus” operates from 7 a.m. to midnight every day of the week and the cost per person in a wheelchair is €2, and the same applies to an accompanying person.