Available on demand, Adapto is a free individual transport service for people with an irreversible handicap or a physical, mental, sensory or mental deficiency, with reduced mobility, and for people with a progressive disease having no other possibilities to move.
As part of the introduction of free public transport, Adapto transport is also being reformed with effect from 1 March 2020. The form for obtaining an Adapto card has been modified accordingly. The form is available online. To be able to use transport, a request can be made using this form accompanied by the new medical certificate. If, for a reason beyond their control, holders of an old Adapto card fail to obtain the medical certificate in good time, they can request additional time and receive a temporary Adapto card.
Documents should be sent to the Département des transports, Service Adapto.
Transitional phase for transport beneficiaries before the reform
Persons who have benefited from Adapto transport before 1 March 2020 and who have submitted, or will continue to submit, a request using the new form, receive a new card.
People who do not meet the new conditions, and people who have received a letter of refusal of access following the introduction of their new request, receive a provisional card valid until 31 December 2020.
Times: from 7 a.m. to 10 p.m. Sunday (and national holidays) to Thursday/7 a.m. to midnight Friday and Saturday.
To book Adapto transport, call the Mobilitéitszentral on 2465 2465. Transport should be ordered with sufficient notice (at least one working day). You can also book a transport with the Adapto app (available on Google Play and on the App Store).
Call-a-Bus, the on-demand bus service in the City of Luxembourg, is available for city residents aged 70 years or over. It can take you to the destination of your choice, regardless of stops, timetables and bus routes.
To use Call-a-Bus, call 4796-4797 at least 45 minutes before the desired departure time. State the time and place of departure and your destination, both of which must be within the City of Luxembourg. Bookings are accepted from three weeks before the desired date.