Adapto
The Adapto mobility service
The On-Demand Transport for Persons with Reduced Mobility (ADAPTO)
The Adapto mobility service is a specialised mobility service that serves as an individualised public transport service for citizens with an irreversible disability or a physical, mental, sensory or psychological impairment when this disability results in severely reduced mobility. It is an occasional “door-to-door” transport service on request and operates on a contract basis. The client is picked up at the pavement of their drop-off location.
Beneficiaries – conditions for access to the service
Generally, access to Adapto-Transport is granted if the applicant:
- has a severe permanent motor disability,
- is blind or severely visually impaired,
- has a cognitive or neurological disability,
- has a serious progressive illness,
- And if his or her disability prevents him or her from using public transport or driving a car.
Persons who are habitually resident in the Grand Duchy of Luxembourg and who meet the above conditions are eligible for the Adapto service.
Children are transported from the age of 12.
Adapto does not serve as:
- Measure for persons with temporarily reduced mobility due to an accident, fracture or other temporary disability,
- Benefit for senior citizens with age-related impairments (unless they have a disability as described in the above section),
- Benefit for assistance with transport, outings and transfers already provided under long-term care insurance,
- Transport for sick persons,
- Taxi ambulance.
Application form for access to the Adapto service
To access the transport service, an application has to be made using this form, accompanied by a medical certificate in any case not older than 3 months. The documents have to be sent to the following address:
Administration des transports publics
Service Transports PMR Adapto
B.P. 640
L-2016 Luxembourg
To contact the Adapto department, you can use the following e-mail address: adapto@atp.etat.lu.
If the conditions for admission are met by the applicant, an Adapto card will be issued showing the number and expiry date of the card, as well as the first name, surname and date of birth of the holder. This card is sent by regular mail to the applicant. It is strictly personal. At the driver’s request, the user must be able to show their card before entering the vehicle.
If the ADAPTO card expires and the conditions for access to the service are still met, the beneficiary submits a new application using the Adapto service access form available via Guichet.lu.
Reservations
Reservations can be made via a reservation platform. You can make a reservation:
- by contacting our Call Center: 2465-2465
- via the Adapto.lu app, which you can download from the Google Play Store or the App Store
- via online reservation
Book your journeys with your smartphone
Users who have a new Adapto card issued as part of the reform and are thus registered on this new platform can book and cancel their journeys themselves via a mobile application. This app is available free of charge in three languages (French, German and English) for Android (Google Play), IOS (App Store)
Adapto.lu app
Click on this link for more information on using the new application.
The mobile application allows the customer to:
- activate and connect to their account,
- follow their transport in real time and thus know the precise arrival of the transport vehicle,
- Receive push notifications.
Authentication is done by email address and password.
Measures in case of discourtesy
Persons, who disrupt public order and safety, behave inappropriately or fail to comply with the regulations, the Terms and Conditions and the driver’s instructions may be temporarily or permanently excluded from the Adapto service, depending on the severity of the offence.
Additional information
FAQ
Documents
Terms and conditions (in French)
Equipment of the Adapto buses (in French)
Forms
Application for access to the Adapto transport service | Guichet.lu (in French)
Press releases
The “Adapto” mobility service is reformed to benefit free public transport | Gouvernement.lu (press release of the 23 September 2019 in French)
Legal information
Data protection (in French)
Contact Adapto – Call Center mobiliteit.lu
4, Rue Charles Bernhoeft
L-1240 Luxembourg
Tel: (+352) 2465-2465
Email: adapto@atp.etat.lu
